Questions
The answers we give on the call, written down.
20 questions, including the awkward ones. If something here reads like it is dodging the question, tell us and we will rewrite it.
01 Topic
Getting started
4 questions
Why can't I just sign up with a credit card?
Because connecting a WhatsApp number wrong is painful to undo. Every Repli account starts with a 30-minute call where we verify your number, set up your pipelines, and configure your first automations with you. It costs you half an hour and saves a week of confusion.
How long does setup take?
Most teams are live the same day as their onboarding call. If you are migrating from another CRM with thousands of contacts, allow two to three days for the import and a review pass.
Do I need a WhatsApp Business API account already?
No. If you have one, we connect to it. If you do not, we walk you through provisioning it on the call — including display-name approval, which is the step most teams get stuck on.
Can I keep using WhatsApp on my phone?
Yes. Your team can work from the Repli web app, and the number continues to behave like a normal business number to your customers. What changes is that the history, assignment and notes live somewhere durable.
02 Topic
The AI agent
5 questions
Will it make things up?
It answers only from the documents you give it, and cites which one it used. If the answer is not in your knowledge base, it says so and hands the conversation to a person. It is not allowed to invent prices, stock levels or delivery dates.
What languages does it handle?
Bahasa Indonesia and English, including chats that switch between them mid-sentence — which is how most Indonesian buyers actually write. Other ASEAN languages are on the roadmap; ask us where yours sits.
How does the voice agent work on WhatsApp?
It answers WhatsApp voice calls to your business number, speaks naturally, and handles being interrupted. Every call is recorded and transcribed into the conversation timeline, so a human can pick up exactly where it left off.
Can I turn it off instantly?
Yes. There is a kill switch per pipeline and a global one. Turning it off routes everything to your team immediately — no deploy, no waiting.
Do customers know they are talking to AI?
You choose the disclosure wording, and we require that there is one. Hiding it damages trust and, in several markets we operate in, breaks the rules.
03 Topic
Data & privacy
5 questions
Who can see my conversations?
Your team, according to the roles you set. On our side, access is limited to a small on-call group, requires two-factor authentication, and is written to an audit log. We look only when you ask us to.
Do you train models on my data?
No shared models are trained on your conversations. Your lead-scoring model is trained on your outcomes and used only in your workspace.
Where is the data hosted?
Singapore by default, with Jakarta available on Scale. Backups stay in the same region as your primary data.
Can I delete a customer's data on request?
Yes. Deleting a contact removes their messages, media, notes and scores within 30 days, including from backups. We return a written confirmation you can pass to the customer.
What happens to my data if I leave?
You can export every conversation, contact and note as CSV or XLSX at any time, including after cancellation. We keep your workspace recoverable for 30 days, then delete it.
04 Topic
Billing
6 questions
Where is the price list?
There isn't a public one while we are invite-only. Tell us your seat count, how many numbers you run, and whether you want the voice agent, and you get a written quote after a short call — usually the same day.
How does billing work?
Per user, per month, in USD, quoted for your team. Conversation volume does not affect your bill; the only usage-based item is AI voice, charged on connected minutes. Annual billing is cheaper than monthly.
What about Meta's own message fees?
Meta charges for certain template and marketing messages on the WhatsApp Business Platform. Those pass through at cost, itemised on your invoice, with no markup from us.
Is there a free trial?
There is a 14-day pilot, set up with you on the onboarding call. It runs on your real number with your real team, because a sandbox tells you nothing about a WhatsApp workflow.
Can I change plan later?
Yes, up or down, at any time. Upgrades apply immediately and are prorated. Downgrades take effect at the end of the current billing period so nobody loses access mid-month.
Can I cancel any time?
Yes. Monthly plans stop at the end of the current period. Annual plans can be cancelled for the next term. We do not run retention gauntlets — one email is enough.
A written quote
There is no public price list while Repli is invite-only. Tell us your seat count, how many numbers you run and whether you want the voice agent, and the numbers come back in writing.
Ask for pricingSecurity review
Hosting region, encryption, access control, retention, sub-processors — plus a plain list of the certifications we do not hold yet.
Read the security pageStill unanswered
Email sales and ask. During office hours (Mon–Fri, 09:00–18:00 WIB) you will usually have an answer inside the hour, from a founder.
sales@repli.siteNext step
The rest is easier to answer live.
Thirty minutes, your actual inbox on screen, no slide deck. If Repli is wrong for you we will say so on that call rather than three invoices later.
Repli is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.
- sales@repli.site
- Mon–Fri, 09:00–18:00 WIB