01 Retail & e-commerce

Answer the "masih ada stok?" question in one second, not one hour

Marketplace and Instagram traffic lands in WhatsApp asking about stock, size, price and shipping. It is the same six questions, all day, and every unanswered one is a cart someone abandons.

Repeat questions deflected
71%
Median first reply
8s
Nights included
Carts revived
184
Per month, one seller

01 What lands in this inbox

The messages, in the words your customers actually use.

We read design-partner threads before writing a single automation. This is the raw material the AI agent and the scoring model are tuned against.

Kept verbatim, mixed language and all — because that is how the question arrives, and what the agent has to understand.

Your business number Live
  • masih ada stok yang size M?
  • ongkir ke Bekasi berapa?
  • bisa COD?

Unassigned · waiting for a first reply

02 Before and after

What breaks today, and what we set up instead.

What breaks today

  • Repetitive stock and price questions eat the whole shift
  • Orders confirmed in chat never make it into the order system
  • Nobody follows up on the cart that was almost paid for

What we set up instead

  1. AI agent on the six FAQs

    Stock, price, size, shipping cost, payment methods, store hours — answered from your live catalogue, instantly, in either language.

  2. Abandoned-checkout revival

    If a chat reaches price talk and goes quiet for 24 hours, a follow-up goes out once — never twice.

  3. Order handoff

    Confirmed orders push to your store or spreadsheet through webhooks, so chat and fulfilment stop disagreeing.

Where this comes from Configured with three marketplace sellers handling 2,000–6,000 chats a month across Shopee, Tokopedia and Instagram.

Next step

Ready to see it on your own inbox?

Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Repli is the right fit.

Repli is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.