06 Automotive & parts

Part availability answered on the first message

Buyers send a photo of a part or a chassis number and want to know if you have it and what it costs. The answer is in a catalogue somebody has to look up, and by then they have asked two other suppliers.

After-hours calls answered
312
Per month
Lookups without a human
68%
Quote turnaround
4 min

01 What lands in this inbox

The messages, in the words your customers actually use.

We read design-partner threads before writing a single automation. This is the raw material the AI agent and the scoring model are tuned against.

Kept verbatim, mixed language and all — because that is how the question arrives, and what the agent has to understand.

Your business number Live
  • ada part ini gak? [foto]
  • cocok buat Innova 2016?
  • ready sekarang, harganya?

Unassigned · waiting for a first reply

02 Before and after

What breaks today, and what we set up instead.

What breaks today

  • Every enquiry needs a manual catalogue lookup
  • Phone calls after hours go unanswered entirely
  • Repeat customers get treated like strangers

What we set up instead

  1. Catalogue-grounded answers

    The AI agent reads your part list and answers availability and price without a human opening a spreadsheet.

  2. Voice on the after-hours line

    Calls at 9pm get picked up, qualified and summarised for the morning shift.

  3. Purchase history on the thread

    Past orders sit next to the conversation, so a returning buyer is recognised on the first message.

Where this comes from Configured with parts distributors, two workshop chains and a used-car dealer group.

Next step

Ready to see it on your own inbox?

Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Repli is the right fit.

Repli is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.