07 Restaurants & F&B
Reservations, catering quotes and "buka jam berapa?", on one number
Restaurant WhatsApp is three jobs sharing one thread: table bookings, delivery questions, and catering enquiries worth fifty covers each. The catering enquiry is the one that gets buried.
- Tables recovered from no-shows
- 23
- Per week, one outlet
- Catering replies under 5 min
- 94%
- Menu questions deflected
- 76%
01 What lands in this inbox
The messages, in the words your customers actually use.
We read design-partner threads before writing a single automation. This is the raw material the AI agent and the scoring model are tuned against.
Kept verbatim, mixed language and all — because that is how the question arrives, and what the agent has to understand.
- buka sampai jam berapa?
- bisa catering 200 pax tanggal 12?
- masih bisa booking 6 orang malam ini?
Unassigned · waiting for a first reply
02 Before and after
What breaks today, and what we set up instead.
What breaks today
- Hours, location and menu questions all day, every day
- Catering and event enquiries buried under table bookings
- No-shows on Friday tables you turned other people away for
What we set up instead
-
Menu and hours from your own sheet
Today's menu, opening hours, delivery radius, halal and allergen notes — answered from the sheet your team already keeps.
-
Catering split into its own pipeline
Headcount, date and budget language route the enquiry to a human within minutes, with an order-value estimate attached.
-
Reservation confirmations
Confirm, remind the day before, and release the table automatically if nobody replies by your cut-off.
Where this comes from Set up with a four-outlet café group and two catering kitchens taking orders on one number.
03 Modules involved
No bespoke build. These parts, wired for your trade.
Every configuration on this site draws on the same five modules. This one leans on the following.
- 03
AI agent: chat & voice
Trained on your catalogue. Replies in text, talks on WhatsApp calls.
Open the module - 04
Workflow automation
Visual triggers, conditions and actions. No code, no glue services.
Open the module - 01
Shared WhatsApp inbox
Route every chat to one owner, keep the history when staff leave.
Open the module
Next step
Ready to see it on your own inbox?
Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Repli is the right fit.
Repli is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.
- sales@repli.site
- Mon–Fri, 09:00–18:00 WIB